Jacob Toyota 5-Star Guest Services

Jacob Toyota 5-Star Guest Services

At Jacob Toyota we are committed to delivering exceptional guest services which will exceed you expectations. Because of this, Jacob Toyota has been awarded as a 5 Star guest services Dealership by Toyota Australia.

This is a testament to our continual commitment to our guests on a daily basis so that every time you enter our dealership you feel like you are a part of our family. We pride ourselves on guest services, knowing that this is integral to our business to operate smoothly as a whole, also ensuring consistency right across the board. Our guests are important no matter what their business is with us. When you deal with any member of our team you will see how we are set apart from our competitors with our professional guest services and we will deliver on our promises time and time again. We don't go in for expensive marketing; instead we rely on word-of-mouth and repeat business and you only get that if people trust you.

So, if you are after a Brand that you can trust and guest services that is second to none come and see our team at Jacob Toyota and know that you will be more than satisfied from the moment you enter our doors to the moment you drive away.

How Did Jacob Toyota Earn 5-Star Status?

To earn 5-Stars, a Dealership must consistently offer guest outstanding levels of service in both sales and servicing. We regularly monitor guest satisfaction levels against a strict set of criteria, to ensure standards never slip. This is done through a survey system that is sent out to our guests direct from Toyota Australia. At Jacob Toyota we’re proud to have achieved the highest possible ranking for guest services. Our team is here to ensure that your experience is not only exceptional but also consistent.  We never want to see our standards slip to ensure that you have a wonderful experience at Jacob Toyota.

How Does this Benefit Our Guests?

The only way a Dealer can achieve maximum 5-Star status is with a ‘Guest First’ culture and by continuously striving to improve the service and support. As a result, you can expect the very best guest experience – the kind you’d be happy to recommend to anyone.

Experience our 5-Star Guest Services yourself by browsing our new or used vehicles.  And if you're looking to have your vehicle serviced, feel free to book online.  We also offer finance and insurance.

If you’ve had a great experience with Jacob Toyota, please let us know online.

Guest Testimonials

“I couldn't be happier with my lovely new car. Please pass on my thanks to everyone  I dealt with at Jacob Toyota for the professional and friendly service I received, and a very special thank you to Sarah Smith for your exceptional service. It was a pleasure dealing with you. I have told lots about my great experience in purchasing my new car. I will certainly recommend Jacob Toyota to anyone I know that's in the market for a new Toyota.”

– Sharon Wilson

“We took our vehicle to Jacob Toyota for unscheduled warranty problem whilst tracking to Melbourne. The staff at the dealership were among the nicest and courteous I have ever come across. I cannot praise them enough. I would willingly endorse your staff and service anytime. You are to be commended on the quality of your staff.”

– Jennifer Johnstone

“Absolutely happy to travel the 100km to get such quality service. I had to recently travel to Jacob Toyota to fix a problem with my Sat Nav. Tim fixed the problem and took the time to explain the settings to me again. Top Job, Top Service and nothing is ever a problem for them to explain. I must add, good honest service aswell. Cheers Jacob Toyota Team & Thanks.”

– Linda Morgan