Complaint Handling at Jacob Toyota

How to make a complaint

At Jacob Toyota, we understand that things don't always go to plan. That's why we are committed to helping our customers resolve any issues or complaints as quickly as possible. If you have a complaint or feedback about your recent experience with us we'd love to hear it. 

If you would like to make a complaint or pass on some feedback, please use one of the following options;

  • Contact our Customer Experience Manager at (02) 6055 9999
  • Send a letter addressed to the Customer Experience Manager, Jacob Toyota, 175 Melbourne Road, Wodonga, Victoria, 3690
  • Email our Customer Experience Manager at
  • Lodge your complaint using the form below

We aim to respond to your complaint within 48 hours of receipt, and we will keep you informed of the progress of our investigations along the way.

= Required Fields

Your Personal Details

= Required Fields

Would You Recommend Us

= Required Fields

Tell Us About Your Experience

I agree with the website terms of use and that my information will be handled by Jacob Toyota and OneToyota in accordance with the Dealer Privacy Policy
Please add 5 and 1 and type the answer here:

Administration Location

View Location Map & Get Directions

Jacob Toyota


175 Melbourne Road
Wodonga, VIC 3690

02 6055 9999
02 6055 9911
Administration Manager
Cohen Vanderlinde

View Location Map & Get Directions

Department Trading Hours

8:30 AM - 5:30 PM
8:30 AM - 5:30 PM
8:30 AM - 5:30 PM
8:30 AM - 5:30 PM
8:30 AM - 5:30 PM
Open Now
Buy your new Toyota online
Buying your new Toyota has never been easier