16 December 2021

Toyota Australia Recalls Hilux Vehicles Due to Occupant Classification System

Toyota Australia has today announced that it will initiate a safety recall involving HiLux WorkMate and SR cab-chassis vehicles produced between late August 2021 - late October 2021 (inclusive). There are 1,365 vehicles involved in the Australian market.

In the airbag system of involved vehicles, due to an improper setting of the production equipment, there is a possibility that the occupant classification system may not be calibrated. In this condition, the front passenger airbag may not deploy in a collision.

For all involved vehicles, Toyota Dealers will inspect and if required re-calibrate the occupant classifications system free of charge to vehicle owners. It is expected that this will take approximately 30 minutes. However, depending upon the Dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Toyota Australia will provide all owners of involved vehicles with details of this recall campaign by SMS, email and/or mail to their last known address, email address and phone number. Owners are asked to keep their contact details up to date with Toyota Australia so future communications can be received.

Owners with additional questions are asked to please contact their local/preferred Toyota Dealer in the first instance or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEDT). Please quote your 17-digit Vehicle Identification Number (VIN).

Q&A

Q1. Which vehicles are involved in Australia?
A1. There is a total of 1,365 vehicles involved in the Australian market. Details of the affected vehicles are set out below:

Model Name Model Code Model Year WMI VIN range Production Period
VDS VIS
HILUX GUN125 2021 MR0 DB3CB# 04000184 - 04000193 August 23rd, 2021 through
October 27th, 2021
GUN126 MR0 KA3CB# 01130841 - 01131091
GUN135 MR0 CB3DB# 05661347 - 05661687
TGN121 MR0 CX3CB# 04325136 - 04326992

Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market. (#) indicates additional check digit (alpha or numeric).

Q2. What is the condition?
A2. In the airbag system of involved vehicles, due to improper setting of the production equipment, there is a possibility that the occupant classification system may not be calibrated. In this condition, the front passenger airbag may not deploy in a collision.

SQ1. What is the purpose of the vehicle occupant system?
The occupant classification system judges whether the front passenger seat is occupied or unoccupied in accordance with the load that is applied to the front passenger seat, and whether the seat belt is fastened. The system informs the driver of the result of the judgement through the use of the "Airbag On" and/or "Airbag Off" indicator lights.

SQ2. Are there any symptoms/warnings of the condition?
In this condition, if an adult size person is seated in the passenger seat, the "AIRBAG OFF" light may illuminate.

Q3. Are there any other Toyota vehicles included in this recall campaign?
A3. Only models mentioned in the VIN range in the table at question 1 are involved in the Australian market.

Q4. What does the remedy involve?
A4. Jacob Toyota will inspect and if required re-calibrate the occupant classification system free of charge to the vehicle owner.

Q5. How long will the remedy take?
A5. It will take approximately 30 minutes. However, based on the Dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Q6. Can I continue to drive my vehicle until repairs are completed?
A6. Yes, you can continue to operate your vehicle. However, we request owners to get in contact with Jacob Toyota to arrange the inspection / re-calibration. In the meantime, we request vehicle occupants to refrain from using the front passenger seat. If you have any questions, please contact Jacob Toyota or the Toyota Guest Experience Centre on 1800 869 682 (Mon-Fri 9.00am-5.30pm AEDT).

Q7. My vehicle is in the affected production range. What should I do?
A7. Please contact Jacob Toyota to verify if your vehicle is affected. Alternatively, please contact the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8:00am to 6:00pm AEDT). Please quote your Vehicle Identification Number (VIN).

Q8. Where can I find my VIN?
A8. VIN location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.

Q9. I'm reluctant to visit a Jacob Toyota due to COVID-19. How can you help?
A9. You can be assured that Jacob Toyota are well-positioned to assist you in ways that prioritise your well-being and that of dealership staff. For your peace of mind, Jacob Toyota have implemented intensive cleaning, hygiene and social-distancing measures, based on best-practice advice from government and health authorities. Jacob Toyota will be able to assist in addressing your specific concern as well as any other questions you may have.

 

Make an enquiry at Jacob Toyota

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